What happens if I don't buy annual support? Why should I get annual support?Īnnual support comes with free upgrades to new software (we continually add new features and make new versions), phone support from our technical team anytime you want, and special software promotions and deals. If you purchase annual support and maintenance contract, you will get the latest software update and our technical support team will make sure it is up and running. What if my software stops working after a while?ĭon't worry. You will receive an email with your license key and instructions on how to use it. You will then be able to request a product license from within the Voicent program, which our servers will process and activate within 1 to 3 business days. Upon purchasing Voicent software, you will receive an email with your order number and a downloadable Voicent installation file.Īfter running the installer, you can launch the Voicent program on your PC laptop or desktop. But we recommend you simply sign up for our cloud service, which requires no installation. We also offer full system setup and training service. How do I make sure it will work on my machine?ĭownload the trial software and take a look at our support section for setup instructions. You need at least an i3 intel processor and 3GB memory to run Voicent software. We work on Vista, Windows 95 through Windows 10. Purchase the auto dialer software and the SMS broadcasting software, and get a license for each. You need a license key for each program you want to use. Our software integrates with all other Voicent software. There are no per call fees or calling minute fees. It is an advanced feature that allows you to manage large volumes of inbound calls by distributing them to the appropriate department/agent for faster resolution.The total cost for Voicent's on-premise software depends on the number of phone channels you use. Once configured, the call routing system will collect caller input from your IVR or auto attendants and use it to distribute calls to agents or departments based on the criteria you established earlier. You can establish criteria based on user prompts, call attributes, or agent characteristics – department requested by callers, call history, call volume, language preferences, time of day, location, agent availability, skills of agents, etc. Once you have an account, activate the feature and set up your call routing rules according to the instructions in your phone system. Make sure that the plan you choose has call routing. Since call routing is a feature in business phone solutions and outbound/ inbound call center software, the first step is to create an account with a VoIP service provider. You can route a phone call using a call routing system.
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